Privacy Policy

1. Who we are

Ninera Studios operates ninerastudios.com and related digital services. For privacy inquiries, contact us via the contact page or the email address published on this website.

2. Data we collect

• Contact and briefing data you submit (name, email, company, phone, message content).
• Consultation booking data (schedule preferences, service selection, payment status via Stripe).
• Technical data: IP address, browser type, device information, and server logs.
• Essential cookies: locale preference (ns-locale) and Google Tag Manager session identifiers.

3. How we use your data

• Respond to inquiries and deliver consultation services.
• Process payments and booking confirmations through Stripe.
• Operate, secure, and improve the website.
• Measure site usage through Google Tag Manager (when configured).

4. Legal bases (EU/Italy)

We process data based on contract performance (bookings), legitimate interests (security, site operation), consent where required, and legal obligations (e.g. accounting for paid services).

5. Sharing and processors

• Stripe — payment processing.
• Google (Tag Manager / Workspace integrations when enabled) — analytics and scheduling.
• Resend — transactional email delivery.
• Hosting and infrastructure providers that operate our servers.

6. Retention

We retain contact and booking records for the duration of the business relationship and as required by law. Server logs are retained for a limited period for security and diagnostics.

7. Your rights

Under GDPR you may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing. You may lodge a complaint with your local supervisory authority. To exercise your rights, contact us using the details on our contact page.

8. International transfers

Some processors may operate outside the EU. Where applicable, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Changes

We may update this policy. Material changes will be reflected on this page with an updated date.