Before the call
After booking, you complete a short questionnaire about your goals, current tools, and design preferences.
Strategy sessions
Book a consultation
Discovery or Blueprint: pick a time, share your estate and urgency, and we prepare the session against Royal, Titan or Celestial scope.
1. Choose package2. Pick a date3. Pick a time4. Your details5. Project scope
Choose service
Consultation credit
If you commission the platform build with Ninera after the session, the consultation fee is credited toward the development contract.
How the session works
Live session
A video call to walk through requirements, technical constraints, and scope. We take notes and agree on what matters for a first phase.
After the call
Within five business days you receive a written summary with recommended stack, migration notes if relevant, and a suggested roadmap.
Document title and styling can match your brand on request.
Cancellation & Refund Policy
Paid consultation sessions are eligible for a partial refund only when cancelled before the scheduled start time. Cancellations made less than 2 hours before the session are not refundable.
Refund credit starts at 90% when cancelled at least 24 hours in advance, then decreases by 5% for every 2-hour window closer to the session (down to 35% at the 2-hour minimum notice threshold).
| Cancellation notice | Refund credit |
|---|---|
| 24 hours or more before | 90% |
| 22 hours or more before | 85% |
| 20 hours or more before | 80% |
| 18 hours or more before | 75% |
| 16 hours or more before | 70% |
| 14 hours or more before | 65% |
| 12 hours or more before | 60% |
| 10 hours or more before | 55% |
| 8 hours or more before | 50% |
| 6 hours or more before | 45% |
| 4 hours or more before | 40% |
| 2 hours or more before | 35% |
| Less than 2 hours before | No refund |
Refund credits are issued to the original payment method. Partial refunds apply only to paid packages; complimentary sessions may be cancelled without charge when notice requirements are met.